Good Morning,

I’m Tim Sayers and my business is called Develop to Grow. With 30 years experience in the Food, Drink & Hospitality industry I have worked with multi national organisations and small to medium size enterprises including business start ups. We provide business development advice to help businesses achieve sustainable growth with a particular emphasis on Customer Service Excellence. By working with organisations to ensure that their people and customers are at the very centre of their business we help them to focus on delivering great customer service each time every time.

Fundamental to the success of my business has been putting the customer first and being passionate about helping people and businesses to succeed. The development of the Food, Drink & Hospitality e-Academy by the Virtual College is an exciting opportunity for individuals and companies to embrace the many benefits of on line training and e-learning programmes. Part of my focus is to help members turn satisfied customers into raving fans and I will be sharing with you news and views on our industry from a customer service perspective and I would welcome your questions and interactions.